Returns & Exchanges

At PLAY S.r.l., we want to ensure you have the right gear for your performance, which is why we offer a 30-day window for returns or exchanges on all original condition sports equipment and apparel.

1

Initiate Your Request

Log into your customer portal or contact our support team with your order number to select the items you wish to return or exchange.

2

Prepare the Package

Place the unused items in their original packaging, ensuring all tags are attached and the product is securely protected for transit.

3

Ship to PLAY S.r.l.

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Quality Check & Refund

Once our team inspects the returned gear, we will process your refund or ship your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing