Frequently Asked Questions

Everything you need to know about your gear and orders at PLAY S.r.l.

What are the shipping times for technical sports equipment?

We process most orders within 24 hours. Domestic shipping typically takes 2-3 business days, while international deliveries for specialized gear may take 5-7 business days.

What is your return policy for apparel and footwear?

You can return any unused item in its original packaging within 30 days of delivery. Please ensure all tags are attached and the product shows no signs of wear from sports activities.

How do I choose the correct size for my performance gear?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself while wearing your typical sports base layers to ensure the most accurate fit.

Which payment methods does PLAY S.r.l. accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger equipment purchases, we also offer interest-free installment plans.

Are your products covered by a warranty?

Yes, all our technical equipment comes with a standard 2-year manufacturer warranty against production defects. This does not cover standard wear and tear from regular athletic use.

Can I track my order once it has been shipped?

Absolutely. As soon as your package leaves our warehouse, you will receive an email with a tracking link to monitor your delivery in real-time.